About the Company:
Al Futtaim Automall, used car division of the Al Futtaim group is the largest most trusted used car retailer in the region for over a decade. A team of vibrant, highly skilled and passionate employee's strive to deliver a delightful experience to its customers and succeed making Al Futtaim Automall an exciting place to work in and a successful business year after year
About the Role:
We have an excellent opportunity for someone with good telephone communication skills to become integrated into one of the regions leading private businesses in Abu Dhabi.
Job Specifications:
- Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
- Provide excellent customer service as per company policy and procedures
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
- Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
- Logging calls (including time, date and caller details)
- Maintain an up to date knowledge of personnel and procedures
- Deal with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers
- Offer support to fellow team members where necessary
About You:
The ideal candidate will have the following experience:
- Excellent English communication skills
- Previous Reception/Call Centre/Telephone Operator experience desirable
- Courteous, polite and has excellent telephone manner
- Proactive, hardworking, motivated approach
- A basic understanding of IT systems would be advantageous.
Job Location:UAE Company Industry:Customer Service Type of Company:Employer (Private Sector) Job Role:Other Joining Date:Unspecified Employment Status:Unspecified Employment Type:Employee Monthly Salary Range:Unspecified Manages Others:No Number of Vacancies:1Career Level:Mid Career Years of Experience:Unspecified Residence Location:Unspecified Gender:Female Nationality:Unspecified Degree:Unspecified
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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