Sales & Revenue Management
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotel based on the event profile.
- Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
- Exceeds company minimum standards with the ShopTalk sales process and acts as a mentor for others within this area.
- Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
- Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts customer site inspections
- Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
- Responds to incoming inquiries within their market segment.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a part for this process after the turnover.
- Creates sales contracts as required.
- Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
Guest Satisfaction
- Managing Work Execution
- Adheres to all standards, policies, and procedures (SOPs, etc.).
- Effectively uses sales resources and administrative/support staff.
- Follows through on inquiries, requests, and complaints.
- Fulfill a minimum of 25 contacts per week in the form of calls to the client’s establishment, 15 contacts per week in the form of telemarketing/prospecting and 2 contacts in the form of on-site entertainment and site-inspections.
- Must have (1+) years of progressive sales experience.
- Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.
Education or Certification
- High school diploma or equivalent
- College degree preferred
- CSEP (Certified Special Event Professional) certification preferred
Skills and Knowledge
- Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
- Possesses software knowledge (Microsoft Office, etc).
- Possesses systems knowledge (MARSHA, Delphi and Delphi Diagrams).Must be able to “Knock on doors” to get the business
- Knows how to conduct research on the Internet.
- Weekly prospecting and soliciting goals
- Uncovering new customers (Local and social)
- Effective sales skills to up-sell products and services
- Knowledge of menu planning, food presentation, and banquet and event service operations
- Ability to manage guest room and meeting space inventories
- Broad understanding of facility management (sanitation, maintenance, operations)
Job Location:Abu Dhabi, UAE Company Industry:Hospitality/Tourism/Travel Type of Company:Employer (Private Sector) Job Role:Sales Joining Date:Unspecified Employment Status:Unspecified Employment Type:Unspecified Monthly Salary Range:Unspecified Manages Others:Unspecified Number of Vacancies:1Career Level:Mid Career Years of Experience:Unspecified Residence Location:Unspecified Gender:Unspecified Nationality:Unspecified Degree:Unspecified
The Ritz-Carlton Abu Dhabi, Grand Canal will feature 447 luxurious guestrooms and suites, as well as 85 private villas. Set amidst beautifully landscaped gardens with its own private beach overlooking the Grand Canal, the hotel will consist of ten stately buildings arranged in a crescent formation, complemented by artfully designed water features throughout the 220,000 square meter (54 acre) property. A key highlight of The Ritz-Carlton Abu Dhabi will be the one and two-bedroom villas, each ranging in size from 90 to 130 square meters (968 to 1,400 square feet), and complete with spacious outdoor terraces and personalized butler service. The Ritz-Carlton Abu Dhabi will provide 2,040 square meters (22,000 square foot) of flexible meeting space, including a magnificent 1,500-square meter (16,145 square foot) ballroom that is divisible by three, with an additional 14 individual meeting rooms.
No comments:
Post a Comment