Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
Knowledge
Understands IR technology standards, platforms and direction. Maintains a working understanding of technology trends, particularly in the hospitality/lodging industry as well is aware of systems development methods and tools that are available.
Installation of Integration
Leads installation plans and processes.
Support
Provides first and second level support to property IR associates for technical problems. Conducts performance audits and provides recommendations for performance improvement.
Operations
Monitors computer and network operations at the property performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
Asset Management
Maintains an inventory of equipment and software, etc.
Customer Relations
Ensures solutions are consistent with business needs and Marriott’s IR policies and environment.
Education and Delegation
Provides one on one and small group systems education programs to Executive Committee. Arranges ongoing large group training programs in coordination with the Training Manager. Encourages Operating Departments to maintain a structured ongoing computer-training program, especially targeted at new associates. Meets with other chain Systems Managers/Supervisors locally.
Back-up
Have in place a ‘person in the pocket’, Systems Champion or second in charge whom is adequately trained and ready and able to take up the Systems Supervisor’s role on a short term or long term basis.
Experience:
· Past hospitality operations/systems experience and or systems support exposure.
Education:
· Tertiary education in management information systems, Hotel and or Business Administration advantageous.
Language:
· Proficient in the English language, written and verbal.
Job Location:Dubai, UAE Company Industry:Hospitality/Tourism/Travel Type of Company:Employer (Private Sector) Job Role:Support Services Joining Date:Unspecified Employment Status:Unspecified Employment Type:Unspecified Monthly Salary Range:Unspecified Manages Others:Unspecified Number of Vacancies:1Career Level:Mid Career Years of Experience:Unspecified Residence Location:Unspecified Gender:Unspecified Nationality:Unspecified Degree:Unspecified
The JW Marriott Marquis Hotel Dubai is set to become a landmark hotel in one of the region’s most desirable destinations. The hotel will open with 804 bedrooms and rise to 1608 rooms the hotel will include 9 restaurants and 5 lounges offering a wide variety of culinary delights for our guests. JW Marriott is the luxury hotel brand that provides an environment of simple elegance where they feel welcome and free to be themselves. Together, we orchestrate an experience that is expertly edited to leave only what is truly desired. The JW experience authentically reflects each property's surroundings, imparts a sense of harmony and wellness and delivers lasting memories. All so our guests can indulge in the ultimate luxury...the time to think and freedom to focus.
The Marquis endorsement is reserved for iconic properties in the Marriott International portfolio, defined by their scale, grandeur and location. The new JW Marriott Marquis in Dubai will be the first JW Marriott Marquis branded property outside of North America (after the JW Marriott Marquis Miami). Success of the property will be heavily reliant on the creative input, and talented, experienced individuals, who have the ability to work as a highly organised world class, team. This is a once in a lifetime opportunity to be part of an exceptional property, located in one of the youngest and most dynamic markets in the World.
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