Date Posted: 2012/06/07 09:02:05Ref. JB1794189 Report Abuse
Main Duties:
The IT Specialist would be responsible for providing assistance to the group’s employees by installing, migrating and supporting their IT Infrastructure
• Responsible for setup, configuration, testing, upgrades and deployment of desktop/notebook machines running Windows 2000/XP in accordance with organizational policies and procedures.
• Responsible for supporting network and local printers including troubleshooting, and coordinating maintenance with vendors.
• Identifies and initiates resolutions to users’ problems and concerns associated with desktops and laptops.
• Accurately logs problems and their associated resolutions into the standardized company support center application.
• Responsible for addressing higher level support tickets.
• Provides technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve rates for local and remote users.
• Insure and maintain integrity to include virus protection and network security.
• Ensure compliance with software licensing for associated applications.
• Respond to customer requests for general assistance with technology.
• Continue with professional development
• Assist with special projects as requested.
This position will evolve, which will require duties and responsibilities to be added, modified, or removed at any given point in time.
- Minimum 3 years of experience in Information technology
- Expert in Programming and Network Solutions.
- Fluent in English Language ( Spoken & Written)
- Arabic Language is a plus
- Hold a bachelor degree in IT
Information Technology
Job Location:Abu Dhabi, UAE Company Industry:Insurance Type of Company:Employer (Private Sector) Job Role:Technology/IT Joining Date:Unspecified Employment Status:Full time Employment Type:Employee Monthly Salary Range:Unspecified Manages Others:Unspecified Number of Vacancies:1Career Level:Mid Career Years of Experience:Unspecified Residence Location:United Arab Emirates Gender:Unspecified Nationality:Unspecified Degree:Bachelor's degree / higher diploma
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Date Posted: 2012/06/07 09:02:05Ref. JB1794189 Report Abuse
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