CRITICAL TASKS
Safety and Security
? Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
? Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
? Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
? Protect the privacy and security of guests and coworkers.
? Maintain confidentiality of proprietary materials and information.
? Follow company and department policies and procedures.
? Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
? Perform other reasonable job duties as requested by Supervisors.
Guest Relations
? Assist other employees to ensure proper coverage and prompt guest service.
Communication
? Talk with and listen to other employees to effectively exchange information.
? Speak to guests and co-workers using clear, appropriate and professional language.
? Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
? Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
? Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Assists Management
? Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
Working with Others
? Support all co-workers and treat them with dignity and respect.
? Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
? Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
? Develop and maintain positive and productive working relationships with other employees and departments.
? Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
? Enter and locate work-related information using computers and/or point of sale systems.
? Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Communications and Relations
? Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
? Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines.
? Inform Human Resources management of issues related to employee relations within the division or property.
Recruitment - Programs and Strategies
? Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards.
Hiring - New Employees
? Create new employee personnel file.
Administration
? Maintain confidentiality and security of employee and property records, files, and information.
? Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation check list).
? Answer phone calls and record messages.
CRITICAL COMPETENCIES
Analytical Skills
? Computer Skills
? Learning Interpersonal Skills
? Interpersonal Skills
? Diversity Relations
? Team Work
? Customer Service Orientation Communications
? Communication
? Listening
? English Language Proficiency
Personal Attributes
? Integrity
? Positive Demeanor
? Dependability
? Presentation Organization
? Detail Orientation
? Multi-Tasking
? Time Management Computer Skills
? Microsoft Office Skills
Administration
? Maintaining Confidentiality
PREFERRED QUALIFICATIONS
Education High school diploma/G.E.D. equivalent
Related Work Experience At least 1 year of related work experience
Supervisory Experience No supervisory experience is required
Career Level:Mid Career Years of Experience:Unspecified Residence Location:Unspecified Gender:Unspecified Nationality:Unspecified Degree:Unspecified
The JW Marriott Marquis Hotel Dubai is set to become a landmark hotel in one of the region’s most desirable destinations. The hotel will open with 804 bedrooms and rise to 1608 rooms the hotel will include 9 restaurants and 5 lounges offering a wide variety of culinary delights for our guests. JW Marriott is the luxury hotel brand that provides an environment of simple elegance where they feel welcome and free to be themselves. Together, we orchestrate an experience that is expertly edited to leave only what is truly desired. The JW experience authentically reflects each property's surroundings, imparts a sense of harmony and wellness and delivers lasting memories. All so our guests can indulge in the ultimate luxury...the time to think and freedom to focus.
The Marquis endorsement is reserved for iconic properties in the Marriott International portfolio, defined by their scale, grandeur and location. The new JW Marriott Marquis in Dubai will be the first JW Marriott Marquis branded property outside of North America (after the JW Marriott Marquis Miami). Success of the property will be heavily reliant on the creative input, and talented, experienced individuals, who have the ability to work as a highly organised world class, team. This is a once in a lifetime opportunity to be part of an exceptional property, located in one of the youngest and most dynamic markets in the World.
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