The Company:
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
The Role:
We are currently seeking a number of Customer Reception Hosts who will provide a high level of customer service by being the initial point of contact to the service department customer and compile the customers information as per department SOP then guide them to the relevant service advisor.
Based in Dubai, the main job responsibilities will include:
- Meet and greet all customers in a professional and efficient manner
- Attend to customers enquiries and provide accurate information regarding vehicle status, products and services.
- Co-ordinate with the site drivers to ensure a smooth and efficient operation
- Ensure that all after sales products are introduced to the customer along with their benefits.
- Provide excellent customer service as per company policies and procedures.
- Update SAP on vehicle status and customer information
- Communicate and co-ordinate with inter departmental personnel.
The Person:
The ideal candidate will have the following skills and experience:
- High School /College Graduate
- Advantage - Government or National Trade Certificate in Mechanical Automotive Engineering.
- At least 2 years' experience in a customer orientated environment
- Excel and Word proficiency is a must
- SAP Dealer System knowledge preferable.
- Strong Communication Skills.
- Team Orientation, Analytical Thinking and Problem Solving skills.
- Good command of the English language.
- Arabic speaking is a definite advantage.
Job Location:UAE Company Industry:Customer Service; Automotive Type of Company:Employer (Private Sector) Job Role:Other Joining Date:Unspecified Employment Status:Unspecified Employment Type:Employee Monthly Salary Range:Unspecified Manages Others:No Number of Vacancies:1Career Level:Mid Career Years of Experience:Unspecified Residence Location:Unspecified Gender:Unspecified Nationality:Unspecified Degree:Unspecified
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.
Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.
Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.
The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
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